Lifetime Resize and Manufacturers Warranty Policy

Lifetime Manufacturers Warranty

Custom Jewellery 

 

 

Diamond Story takes pride in the exceptional quality that goes into all our Custom Jewellery. That is why all of our Custom Jewellery items come with a comprehensive lifetime warranty against faults in workmanship and materials.  Certain conditions apply as set out below:

- Warranty covers any defect caused by faulty materials or workmanship. It does not cover defects relating to general wear and tear, scratching, damage caused by accidents, neglect or misuse, or any resulting loss of the item or precious stones from the item. 

- Item must be purchased and made by Diamond Story. Any adjustments or work done to the item from any outside source after the item has been bought will VOID the warranty. 

- Customers are responsible to get their item serviced once a year to be eligible for the lifetime warranty. The cost for servicing is $40 + GST. If servicing is not done every year the warranty will be VOID.

In the rare event of a problem, please inform us and bring back your piece as soon as possible for inspection. Items that are covered by the warranty will be repaired free of charge. Items that are not covered will be quoted for repair.

Premade Jewellery

While all our custom made jewellery is made in-house by our own jewellers, our pre made range is sourced from a selection of trusted Australian and overseas suppliers. These items are covered by a 15 year manufacturers warranty. Certain conditions apply as follows:

- The manufacturers’ warranty covers any defect caused by faulty materials or workmanship. It does not cover defects relating to general wear and tear, scratching, damage caused by accidents, neglect or misuse, or any resulting loss of the item or precious stones from the item.

- If the item has been repaired or modified by someone other than ourselves the warranty is VOID.

- Customers are responsible to get their item serviced once a year to be eligible for the lifetime warranty. The cost for servicing is $40 + GST. If servicing is not done every year the warrnty will be VOID.

In the rare event of a problem, please inform us and bring back your piece as soon as possible for inspection. Items that are covered by the warranty will be repaired free of charge. Items that are not covered will be quoted for repair.

 

Lifetime Resize Policy

We at Diamond Story understand that peoples fingers can swell or shrink as time goes by.

That is why we are proud to be the only jewellers who offer one free resize per year for the life of the ring! While most other jewellers and retailers will offer a one off resize for free, we understand that over the course of wearing it your fingers can change. Certain conditions apply as set out below:

- The ring must be purchased from and manufactured by Diamond Story.

- Only rings with diamonds qualify for the lifetime resize. Plain bands qualify for 1 free resize only.

- Resizing can only be done on 9K, 14K and 18K white/yellow/rose gold or Platinum 950.

- A maximum of 2 sizes can be resized up or down. If greater than 2 sizes are required a fee will be charged.

- free resizing does not apply to diamond band rings with diamonds more than two thirds around the band. 

- ONLY the FIRST resize will include polishing and rhodium coating of the ring. Subsequent resizes do NOT include polishing and rhodium coating.

- Subsequent resizing is for the resize component only. Polishing and rhodium coating is not included. This can be added for a fee if you wish. Please be aware that if you choose not to polish or rhodium coat after resizing the ring will be a little rough where the jeweller has cut the ring. The jeweller will make all reasonable effort to try and make the resized section as clean as possible but keep in mind that it wont look as new. 

- Bangles, bracelets and necklaces do not apply for the free resize. Free resizing only applies to rings.